Good listening skills are essential to anyone who wants to successfully facilitate a meeting.  It’s also my number one tip on my “Top 10 Tips for Facilitators”.

As a facilitator, you need to listen closely to what everyone has to say.  Since you are there to serve the entire group, you must actively listen so you can better understand where everyone is coming from so you can help them accomplish whatever they want to accomplish as a group.  Part of the trust you build with the group you facilitate depends on them believing you hear them.  Not only that, your active listening will help ensure other people within the group listen to each other, and actually hear what they have to say.  When folks within a group listen to each other, they are more likely to understand each other and that helps make it a little easier for the group to come to sustainable agreements.

Here are three quick and easy ways to listen:

1. Mirroring:  When someone says something (that isn’t too long), you repeat the words back verbatim to the person who said it.  This is a tactic I often use when I’m facilitating a br Save ainstorming session with a group.
2. Summarizing:  People often take a minute or two to make their point to the larger group.  If I’m facilitating a discussion, I’ll often quickly summarize what someone says to make sure I heard it right.  The point also gets reiterated to the group.   If my summary is slightly off, the person will correct me and then I’ll summarize it again.
3. Clarifying:  Sometimes someone will make a point that isn’t all that clear, or very general.  Before calling on the next person, I will often ask a clarifying question to better understand where they are coming from.  This helps them hear that their point is made and it helps other people in the group.

I recently used all three of these techniques for a community meeting I facilitated for the City of Seal Beach.  I encourage you to give them a try as you facilitate future meetings and see how it goes.